A company estimates that it retained 1,700 customers but lost 250 customers during a customer relationship program. What is the maintenance ratio?

a. 250/1700 = 0.15
b. 1700/(250 + 1700) = 0.87
c. 1700/250 = 6.8
d. 250/(250 + 1700) = 0.13


c. 1700/250 = 6.8

Business

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