List the elements of the human communication process model and briefly describe each.
What will be an ideal response?
The various parts of the human communication process model are: (a) source-formulates an idea, (b) encoding-encodes the idea as a message, (c) message-a form of communication that can be understood, (d) channel-the message is sent through a channel to another party, (e) receiver-this party receives the message from the source through a channel, (f) decoding-to understand the message the receiver must decode it, (g) feedback-a message that has been sent is now acknowledged and a response is sent back to the source, and (h) noise-can interfere with the message transmission or understanding.
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According to the concept of ________, a series of increasingly more specific "why" questions can reveal consumer motivation and consumers' deeper, more abstract goals
A) word association B) projection C) visualizing D) brand personification E) laddering
Answer the following statements true (T) or false (F)
1. If an organization’s leadership is totally and publicly committed to a strategy of service excellence, then service is going to be excellent regardless of what kind of culture the organization has. 2. An organization’s strategy cannot succeed without a supporting culture. 3. If a hospitality organization’s culture is strong enough, guests will not be able to affect its cultural norms. 4. Managers must ensure their organizational culture is not affected by the national culture in which their organization is embedded.
A sample of 2,500 people was asked how many cups of coffee they drink in the morning. You are given the following sample information. Cups of Coffee Frequency 0 700 1 900 2 500 3 400 2,500 ? The variance of the number of cups of coffee is
A. 1.06. B. 1.03. C. 2.25. D. 1.24.
Which of the following is not a component of the single income statement proposed by the G4+1 report?
a. Pro forma earnings b. Results of operating or trading activities c. Results pertaining to financing and other treasury activities d. Other Gains and Losses