Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of
A. indirect blindness.
B. overvaluing outcomes.
C. ill-conceived goals.
D. the slippery slope.
E. motivated blindness.
Answer: C
Business
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