Which of the following statements is FALSE about quality customer service?
a. Customers demand that businesses act in an ethically and socially responsible manner.
b. Customers are not very knowledgeable about environmental issues such as carbon emissions.
c. The social responsible behavior of businesses has an influence on the customers’ purchasing decisions.
d. Companies can no longer hide their unsustainable, unethical business practices.
b. Customers are not very knowledgeable about environmental issues such as carbon emissions.
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Which of the following strategies would a company most likely use to increase customer satisfaction?
A) decreasing the variety of offered services B) divesting C) lowering prices D) "firing" unprofitable customers E) limiting customer experiences with a brand
Unexpired costs are reflected on the balance sheet
Indicate whether the statement is true or false
I agree with Mr. ________ plan for improving our ________ morale
A) Johnson/staff B) Johnsons'/staffs C) Johnsons/staffs D) Johnson's/staff's
According to Hofstede’s Model of National Culture, a culture with a(n) _________ values saving, thrift, and persistence in working toward and reaching future goals.
A. long-term orientation B. power-distance orientation C. individualist orientation D. short-term orientation E. collectivist orientation