_______ is a process in which a customer firm and supplier firm form strong and extensive social, economic, service, and technical ties over time
a. Transactional relationships
b. Managing customer relationships
c. Partnering
d. Customer selection
c
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Alan criticizes his secretary because he can’t criticize his boss. This is an example of ______.
A. direct provocation B. displaced aggression C. frustration D. aggressive model
Andri is involved in a group of workers who exhibit prejudices to the frontline employees. His company has developed a group to role play and discusses the differences between these two groups. While in the group, they are invited to share their perspectives and to raise any issues that concern them about dealing with the other group. They are then shown productive ways to alleviate tensions without causing conflict. Andri’s company is engaging in which type of organizational development intervention?
a. Task-technology b. People-focused c. Sociotechnical system design d. Quality of worklife
Under the Privacy Act, the term individual has not been interpreted to include
businesses. a. True b. False
Susan Wade is the president of the Illinois Hospice Organization (IHO). IHO is a state organization affiliated with a national non-profit organization, the National Hospice Organization. Both the state and national organizations have members from both
for-profit and non-profits hospices. Susan Wade is the director of a non-profit hospice in Illinois. A Chicago newspaper has printed a story about hospices and what they do. Susan was interviewed extensively for the piece. In one quote in the article, Susan expressed her concerns about for-profit hospices. "It has become the sort of franchise of the decade. They're not all bad, but I think the original spirit of hospice is becoming very adulterated. There's one time in a person's life when he shouldn't be looked at as a number, as a piece of an actuarial problem. If your first and last priority is making money, it flies in the face of what hospice is all about. It's the end of the health-care chain. It's the place of last hope for patients. Dollars should not be the issue here." A chief operating officer of a for-profit hospice has written to Susan complaining that her remarks are libelous and misinform the public about for-profit hospices. a . Does Ms. Wade have a conflict of interest? b. Is Ms. Wade properly executing her role as the president of the state organization?