A key function of a ______ strategy is to allocate and coordinate resources among different business units.
a. operational
b. functional
c. business
d. corporate
d. corporate
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Some WesternSlope Cleaning customers have long-term contracts for full-service cleaning, while others call the company as and when they require a particular service
The long-term customers have their queries handled by the company's customer service representative. The rest of its customers are directed towards voice messages when they want their inquiries to be processed. What strategy is the company adopting to achieve marketing excellence, and what is the main risk of this strategy?
Which of the following issues would be inappropriate for you to mediate?
a. Another supervisor asks you to mediate a dispute between two employees that she manages. b. Two employees that you manage are having difficulty working together. You have evaluated one employee more favorably than the other based on superior work performance. Neither employee has received recent discipline. c. An employee that you manage is in conflict with an employee that another supervisor manages. The other supervisor is upset with her employee and defers to you to mediate the issue. b. Two employees are arguing over a trivial issue. You believe disciplining one of them may be appropriate because you believe he instigated the argument.
A work cell is required to make 140 computerized diagnostic assemblies (for installation into hybrid automobiles) each day. The cell currently works an eight hour shift, of which seven hours is available for productive work
These assemblies require five operations. Standard times for these operations are: Operation A, 3.0 minutes, B, 1.8 minutes, C, 2.4 minutes, D, 2.5 minutes, and E, 1.4 minutes. (a) What is takt time for this cell? (b) How many workers will be needed to achieve this schedule?
Two types of organizational programs have become particularly popular during the last two decades: employee assistance programs and ________ programs.
A. physical fitness B. biofeedback C. health care D. wellness