Data points having high leverage are often _____
a. residuals
b. sum of squares error
c. influential
d. None of the answers is correct.
c
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Which of the following is an example of an action that would occur in the first leg of the tripartite reconciliation process?
a. The offending employee voluntarily removes him or herself from contact with the victim. b. The offending employee apologizes to anyone that was hurt by his or her actions. c. The offending employee must develop a personal code of ethics. d. Third parties to the offense must provide individualized feedback to the offender.
Companies can assess if they are doing a good job servicing their customers by establishing performance measurements, also known as
A. touch points. B. benchmarks. C. evaluators. D. qualifiers. E. metrics.
Which of the following is among the differences between online and in-store customers?
A. In-store customers can immediately inspect the product. B. Online customers usually have access to a wider product assortment. C. Online customers usually have better access to comparative information about products. D. In-store customers can usually immediately use the product. E. All these answers describe differences between online and in-store customers.