Jeannie's work team needs to resolve the holiday scheduling issue. Everyone wants the same days off, but the department must be staffed at all times. Jeannie wants to be fair, but a solution must be found quickly. She suggests they apply Dewey's reflective thinking steps because __________.
A. it is a proven way to resolve any interpersonal conflicts within the group
B. it guarantees the group leader has greater influence than other members
C. it generates multiple solutions in a very short amount of time
D. it provides a logical and rational way of generating solutions
Answer: D
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Kate attends a public speech in order to receive extra credit for class. She agrees with the speaker's arguments and evidence but does not find the speaker very motivational. Kate is using what type of listening?
A. discriminative B. critical C. comprehension D. therapeutic
The skills deficiency model of interpersonal violence contends that
a. verbal aggression leads to physical aggression. b. physical aggression is tied to personality type. c. technology can help couples resolve marital patterns of violence. d. the argumentative skills of both marital partners could either provoke or diffuse potentially hostile arguments.
Which of the following strategies will be most successful in restoring a company’s image when dealing with a concerned audience?
a) corrective action b) attack the accuser c) provocation d) differentiation
Pathos is the proof that appeals to listeners' emotions
a. True b. False Indicate whether the statement is true or false