Defensive communication found in emailing is commonly known as "?aming." In order to avoid using
?ames and to use email to create a positive communication climate, there are several things you can do.
Identify the guidelines in the "Communication and Technology" section of this chapter.
What will be an ideal response?
The textbook identi?es ?ve guidelines to follow when composing an email. First off, you want to proofread every
message you send carefully. Also, when you receive an email that may be upsetting, allow time to pass before you
respond. Read and reread before you send your email message. We all should remember that email is not
"private." Thinking about this will help us not to send anything we wouldn't want to say in person or read later as
a kind of "record" of what we said. Another guide to avoid sending a "?ame" email is to think about whether or not
you want to communicate in email at all regarding the matter or concern. Sometimes in person is a more
appropriate channel for delivering your message. Finally, remember that sarcasm does not translate well through
emails. You can insert an emoticon to help the receiver interpret your message accurately.
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A ________ is a representation that displays words so that the audience can simultaneously see and
hear them. Fill in the blanks with correct word
In the process of active listening, _______ is the process of providing feedback.
a. attending b. understanding c. evaluating d. responding
According to Marshall McLuhan, the effect any new medium has on culture is much greater than the actual messages it carries is best represented in the following statement. a. global village b. TV is a new sport
c. The medium is the message. d. the guru of new media
Places like prisons, military bases, and utility poles typically are treated by courts to be designated public forums.
Answer the following statement true (T) or false (F)