Imagine that you are selling plumbing supplies to buyers at a do-it-yourself chain of stores. When you have converted a prospect into a customer, you should:
A. reduce your account penetration.
B. expect to be treated very well when you make a sales call.
C. always do what you say you will.
D. avoid involvement in small complaints between your customer and your company's accounting department.
E. leave the customer alone unless you have a new product.
Answer: C
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