You should consider using a ________ approach when both groups are willing to invest time and effort to reach a resolution that maximizes everyone's outcome.
A. compromising
B. avoiding
C. dominating
D. problem-solving
Answer: D
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As soon as a crisis hits, companies should set up a news center for company representatives and the media. Best practices for the news center will include all of the following except
A) releasing contact information for everyone involved. B) having trained personnel on site around the clock. C) directing incoming inquires to a designated spokesperson. D) providing complete information packets to the media as soon as possible. E) issuing frequent updates.
Bernie and Co’s employees know that their leader, Elizabeth, rewards behavior that upholds organizational values and ethical behavior more so than the bottom line. Elizabeth is fair and honest, and she practices what she preaches. Elizabeth is an example of what leadership style?
A. authentic leadership B. spiritual leadership C. servant leadership D. ethical leadership
The strength of the dominating conflict-handling style is ______.
A. It should provide a mutually benefits (win–win) solution and result in the conflict being resolved for the long term. B. It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. C. It is quick and relatively easy. D. Everyone gets something in a compromise.
The first Web browser to make it possible to view documents on the Web with colored background, images, and animations was:
A) Netscape Navigator. B) Mosaic. C) Mozilla. D) Internet Explorer.