For most customers, social media is the least preferred channel to engage with brands on customer-service issues.
Answer the following statement true (T) or false (F)
False
For many customers, social media is the preferred channel to engage with brands on customer-service issues, as opposed to e-mail or phone.
You might also like to view...
The collapse of the U.S. housing market and the resulting Great Recession of 2007-2009 produced significant shifts in Americans' living situations and attitudes about home ownership
Home builders, furniture stores, and appliance manufacturers all adjusted business strategies in response to what main factor? What will be an ideal response?
According to the unfreezing stage of change, getting rid of old practices is typically easier than learning new ones.
Answer the following statement true (T) or false (F)
Explain the various advantages and disadvantages of external sources of recruitment.
What will be an ideal response?
According to equity theory, people
A. have the motivation to improve their standard of living. B. have the motivation to develop satisfying relationships. C. want to be treated fairly. D. want everything to be equal. E. compare what they get from a job with what they want from a job.