Answer the following statements true (T) or false (F)
1) According to Joseph Juran, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.
2) Joseph Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.
3) ISO 9004 is the global environmental quality standard.
4) The quality management guidelines for performance improvement are known as ISO 9004.
5) The ability of the service provider to perform his or her job dependably and accurately is known as the "assurance" dimension of service quality.
1) FALSE
2) TRUE
3) FALSE
4) TRUE
5) FALSE
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