In a persuasive speech organized according to the motivated sequence, the conclusion is known as the
__________ step.
A) attention
B) action
C) need
D) satisfaction
E) twelfth
B
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Sharelle's speech about reducing juvenile delinquency was very convincing. She clearly defined the problem and proved that volunteering at a youth agency can have an impact. One audience member, Harlan, agreed that volunteering was a great solution, but he did not see the need to donate his own time to the cause. Harlan was resisting persuasion by __________.
A. dismissal B. denial C. belittling the source D. selective listening
As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores ability to listen is being hindered by
A) message overload. B) prejudgment. C) preoccupation. D) message complexity. E) noise.
What did the VantagePoint campaign accomplish?
What will be an ideal response?
Conflict management skills include _______________
a. managing everyone's emotions. b. describing behaviors rather than evaluating the person. c. parrot the messages. d. using your "expert" communication to resolve the conflict.