Which Web-driven technology allows agents or specialists to "approach" customers while they are online and offer assistance?
A. chats
B. online forums
C. blogs
D. e-mail
Answer: A
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Which of the following is true of combination franchising?
A. This type of merger weakens the participating firms. B. It is opposed to the concept of synergy. C. Cultural clashes can lead to the breakup of this arrangement. D. Firms involved in this arrangement should be competing against each other.
Who developed a capability model that includes individual attributes, competencies, and leadership outcomes?
A. Katz B. Stogdill C. Goleman D. Mumford et al.
After the SOW is approved, the evaluator moves onto the implementation phase of the evaluation project.
a. True b. False
Which of the following is not a benefit to a department or discount store using leased departments instead of company-operated units?
a. a one-stop shopping environment b. low investment requirements c. high control of operations d. payment based on sales, not profits