The manager of a computer service center knows that quick service is the top priority for customers. Accordingly, the employees are encouraged to solve customer difficulties fast, but there is no set time period for service delivery
Which gap could cause unsuccessful service delivery in this situation?
In this situation, there exists a gap between the management perception and the service-quality specification. Although, the management has correctly perceived the customers' want, it has not set a specific performance standard for employees.
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When a market is segmented and marketing resources are limited, a business could elect to pursue a large-segment strategy
Indicate whether the statement is true or false
Journalize the following transaction for a merchandiser that uses the perpetual inventory system. Sold goods to A. Pitt, on account, $2,500 (cost, $1,750). Omit explanations.
What will be an ideal response?
A net income of $10,000 means that the business received $10,000 more in cash from its customers than it spent to run the business
Indicate whether the statement is true or false
When doing business in China, it is important to remember that
a. persons of low rank never have any influence or power in a relationship. b. one must never give in to any demands of the Chinese hosts. c. exchanges are often uneven, working to the advantage of weaker members in the relationship. d. an emotional appeal to superiors will almost always be successful. e. obtaining the favor of subordinates will be seen as a sign of weakness.