When announcing negative organizational news, how should the writer determine the correct format of the message?
A) The organization should develop boilerplate messages for a variety of scenarios and then choose the most appropriate.
B) The organization should determine which format best matches the specific situation.
C) The organization should use a plan that is fair and consistent.
D) The organization should present the information in the most positive way possible.
E) The organization should determine what information can be safely kept from public consumption.
Answer: B
Explanation: B) When making negative announcements, match your approach to the situation. For example, in an emergency such as product tampering or a toxic spill, get to the point immediately and make sure all affected parties get the information they need. Consider the unique needs of each group. When a company or facility closes, for instance, employees need time to find new jobs, customers may need to find new suppliers, and community leaders may need to be prepared to help people who have lost their jobs.
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