In an E-R diagram, a(n) ________ on a line means that at least one entity of that type is required.
A. wave
B. arrow
C. triangular block
D. small oval
E. vertical bar
Answer: E
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Constantly organizing and improving systems is a major service leadership responsibility
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
The engagement in self-leadership strategies, particularly constructive thought strategies, can lead to an increased optimistic explanatory style.
One of the problems that comes from the intangibility of services is that they are perceived as higher risk purchases than goods are. Which of the following is most likely to reassure a customer who has paid in advance for a Centre Court seat at Wimbledon that they will in fact get to see the tennis?
a. the tournament’s reputation b. the advertising c. the weather forecast d. an expensive and official looking ticket e. the website
All of the following may be justification for a strategic alliance EXCEPT:
A) takeover defense B) a joint venture to pool resources for research and development C) joint marketing and serving agreements D) All of the above are legitimate reasons for strategic alliances