What are two things to note for best practices in crisis communication?
What will be an ideal response?
(1) Take a moment to pause content during a crisis. (2) Make sure to correct any false rumors or information.
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What trap do beginning speakers often fall into when trying to speak from a manuscript?
a. poor writing skills b. practicing too much c. reading and poor eye contact d. awkward wording
BMI was founded in part to avoid having to pay royalties to ASCAP
a. True b. False
In value argumentation, if the significance of the effect is not inherent to the fundamental nature of the value object, then measurement of the value object by the criterion is invalid.
Indicate whether the statement is true or false
Which of the following statements about emotional labor is NOT true?
A. Emotional labor can benefit the client. B. Emotional labor can decrease job satisfaction. C. Emotional labor can benefit the organization. D. Emotional labor can decrease turnover.