Which of the following statements about emotional labor is NOT true?
A. Emotional labor can benefit the client.
B. Emotional labor can decrease job satisfaction.
C. Emotional labor can benefit the organization.
D. Emotional labor can decrease turnover.
Answer: D
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The five?step persuasive organizational pattern discussed in Chapter 15 is named __________
Fill in the blanks with correct word
The Sapir-Whorf Hypothesis suggests that the most significant factor in determining what we see in the world and how we think and evaluate what we see
Indicate whether the statement is true or false
During her speech, Sophie projects a bulleted list of her subpoints as she discusses
them. To use the visual assistance most effectively, Sophie should _____. A) face the screen as she reads the bullets word-for-word to show she is careful B) face her audience and talk to them, not the screen, to remain connected C) darken the room so she can face the screen and use the content as speaking notes D) keep the lights up, as making eye contact is more important than high contrast
__________ __________ claims that social groups within a culture distinctively shape the perceptions, identities, and opportunities of members
Fill in the blank(s) with correct word