What questions should you ask yourself during the recovery phase of a crisis?
What will be an ideal response?
Were our actions during and after the crisis consistent with our organization's values? What aspects
of the crisis plan did our plan anticipate? How can we build upon these successes? What aspects of
the crisis did our plan fail to anticipate? What changes do we need to make? How well did our
employees perform? Were they adequately trained? What are the lingering effects of the crisis? Are
there follow-up actions we should take? How have our stakeholders' views of the organization
changed since the onset of the crisis? What actions can either take advantage of new opportunities
created by the crisis or repair damage created by it?
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"You should keep the four items I have discussed in mind in order to accept the following conclusion..." This is an example of __________.
A. a transition B. a narrative C. an internal summary D. a main point
This theory suggests that when we experience psychological tension, or dissonance, we try to reduce it in some way instead of totally resolving the tension
a. the elaboration likelihood model b. cognitive dissonance theory c. systems theory d. Marxism
Janet was recently hired as a production manager. Although she always addresses any issues that line employees have, Janet still maintains a distance
She never volunteers any additional information or gets involved in her employees' personal lives. In the annual review, her boss informed Janice that she would have to work on how she handles her line workers. What should Janet improve upon to get a better rating in the future? a) Effective communicatio b) Shared meaning c) Effective goal setting d) Leadership ability
“I lost my temper with Mac last night. I’ve had a course in interpersonal communication; I know better.”
a. fallacy of causation b. fallacy of shoulds c. fallacy of overgeneralization d. fallacy of perfection e. fallacy of helplessness