Price packs are goods offered either free or at low cost as an incentive to buy a product, such as toys included with Disney DVDs
Indicate whether the statement is true or false
FALSE
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When handling customer transactions by telephone, which of the following should be avoided?
A. Answering the telephone within three rings B. Accepting the customer's first request as the primary motive for calling C. Redirecting the customer to other staff members if necessary D. Being discreet in giving any opinions solicited by the customer
Match the following forms of worker participation programs to their descriptions:
1. Self directed work teams 2. Job enlargement 3. Quality of work life programs 4. Quality circles 5. Gainsharing 6. Profit-sharing 7. Job enrichment a. An attempt at increasing employee involvement in the workplace by giving employees more tasks with greater levels of responsibility. b. A forum for workers to make suggestions about how to improve productivity and quality through regular group meetings with supervisors. c. Programs focused on improving the work environment, such as ventilation and the nature of employee-supervisor relations but do not change how work is organized and completed. d. An autonomous group of employees that is responsible for a set of job tasks as well as routine maintenance tasks. Workers are empowered to make some decisions. e. Programs that try to increase employee participation by promising employees a portion of the earnings they make in a given period of time (e.g., a year). f. Programs that try to increase employee participation by promising employees that they will receive a "cut" of the savings they are able to achieve in a given time period (e.g., a year). g. An attempt at increasing employee involvement in the workplace by giving employees more tasks (i.e., variety) of the same level of responsibility.
Independent insurance agents
A) work for just one insurance company. B) represent many different insurance companies. C) work for only two or three companies. D) are self-employed and represent their own companies.
When Jessica takes the direct route to work, she gets there in 25 minutes if no train is at the railroad crossing. When a train is using the crossing, her travel time is 10 minutes longer. Her alternative is a route that takes 32 minutes to travel, but
has no traffic signals or other delays. Assuming that shorter transit times are more desirable, which route will Jessica select if she uses the maximin criterion? Explain.