Who is typically the most informed person about a company’s abuses?
a. an employee
b. a customer
c. a supplier
d. a government auditor
a. an employee
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________ can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recommend the company and brand to others
A) Periodic surveys B) Mystery shoppers C) Customer loss rates D) Customer focus statements E) Sales summary reports
The prepurchase stage begins with ____________
a. perceived risk b. formation of expectations c. moments of truth d. evoked set e. need arousal
Chilé Products Ltd. Chilé Products Ltd. bottles and sells hot pepper sauce. In 2012, the company had expected to sell 65,000 bottles but actually bottled and sold 80,000 bottles. The standard direct materials cost for each bottle is $.24 comprised of .60 ounces at a cost of $.40 per ounce. During 2012, 52,000 ounces of material were purchased out of which 46,000 ounces were used at a cost of
$.37 per ounce. Refer to the Chilé Products Ltd. information above. The direct materials usage variance for 2012 was: A) $ 800 F. B) $ 800 U. C) $1,600 F. D) $1,600 U.
The federal circuit courts had already implemented ADR programs before Congress enacted the ADR Act of 1998
Indicate whether the statement is true or false