Discuss the potential company benefits, potential customer benefits, and challenges and limitations of the bundled service approach to managing the service delivery process
What will be an ideal response?
Potential company benefits of the bundled service approach include company differentiation, customer retention, and increased per capita service use. These are due to customers paying slightly less for each component, but more overall because of the combination of services. Potential benefits to the customer include increased convenience and customized service. Customers are better serviced because they do not have to interact with multiple service organizations to achieve multiple similar objectives. Challenges and limitations include an extensive understanding of the target customer and the perception of wastefulness.
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There are various levels of analysis when studying organizational behavior. Which of the following is NOT one of the levels?
A. individual level B. dyad level C. group level D. triad level
When considering strategic groups within industries, Canadian retailer Holt Renfrew is described as
A. similar to Canadian Tire B. a high growth industry with low fixed costs C. a prestigious upscale player D. a competitor of Walmart
A company is planning to purchase a machine that will cost $24,000 with a six-year life and no salvage value. The company expects to sell the machine's output of 3,000 units evenly throughout each year. A projected income statement for each year of the asset's life appears below. What is the accounting rate of return for this machine?
A) 33.3%.
B) 16.7%.
C) 50.0%.
D) 8.3%.
E) 4%.
Which of the following is not an investing activity?
A. Purchase of investments for cash. B. Purchase of equipment for cash. C. Sale of merchandise for cash. D. Sale of land for cash.