For a principal to ratify the actions of an agent, all that is necessary is that the principal express the intention to ratify
Indicate whether the statement is true or false
False
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When employees are dealing with a chronic complainer (the "customer from hell"), it is important to:
A) force the customer to pose a solution, especially if he or she does not like yours. B) repeatedly apologize. C) accept their interpretation of the problems without questioning it. D) All of the above.
________ is a customer test that involves placing the product within the firm to see how it performs in different applications
A) Beta testing B) Research testing C) Sales-wave testing D) Alpha testing E) Simulated testing
A lockout is a software control that prevents multiple users from simultaneous access to data
Indicate whether the statement is true or false
The example used in the textbook about Brian Stevens at the tractor assembly plant discussed a problem with which type of team?
a. Cross-functional team b. Self-managing team c. Problem-solving team d. Virtual team