Leaders can best produce environments that are conducive to using emotional intelligence by working toward:
A. Offering baccalaureate and graduate courses at the health-care agency
B. Increasing staff nurses' self-esteem
C. Improving professional commitment of nurses to higher education
D. All staff nurses joining the American Nurses Association
ANS: B
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A Incorrect because offering courses does not affect emotional intelligence.
B Correct because self-esteem is a large part of emotional intelligence.
C Incorrect because being committed to higher education does not increase emo-tional intelligence.
D Incorrect because being a member of the American Nurses Association does not affect emotional intelligence.
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