Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Miles is exhibiting
A. self-efficacy.
B. onboarding traits.
C. organizational citizenship behaviors.
D. the halo effect.
E. counterproductive work behaviors.
C. organizational citizenship behaviors.
Organizational citizenship behaviors are those employee behaviors that are not directly part of employees' job descriptions, or that exceed their work-role requirements. Examples include suggestions for improvement, and attendance well beyond standard or enforceable levels.
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The Z-Top Shoe Company asked their Learning and Development Manager, Ishya, to evaluate Z-Top’s Product Knowledge program. Ishya and her team produced a SOW that was signed by the Learning and Development Director and included input from many other stakeholders. During the period when Ishya’s team developed their evaluation proposal, three key stakeholders including the department director left the company and were replaced by a new director who had not worked for Z-Top before. Ishya asked her new director, Ron, for an appointment so her team could present their evaluation proposal. Ishya explained that her team was preparing to investigate three important dimensions of the program in order to identify areas to improve, if any. “Where did these dimensions come from? Who decides
what’s important?” Ron wanted to know. Ishya promised to explain during her presentation. Which section of the team’s proposal should they be sure to emphasize when presenting to Ron? a. organization b. program and stakeholders c. evaluation methodology d. feasibility and risk assessments
Nondurable goods are more likely than durable goods to be purchased under conditions of high involvement
Indicate whether the statement is true or false
One of the traditional buyer's rights is the right not to buy a product that is offered for sale
Indicate whether the statement is true or false
According to the marketing and promotions process model, in which of the following stages does the company decide the product or service areas and particular markets where it wants to compete?
A. creation of a positioning strategy B. development of a marketing strategy and analysis C. development of the target marketing process D. allocation of advertising budget E. development of the marketing planning program