________ and ________ are the two most important factors in determining customer e-loyalty
Fill in the blank(s) with correct word
Satisfaction, trust
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When a company carries out a stock split, the company usually
A) receives less cash than market value. B) receives more cash than market value. C) issues more shares of stock. D) retires shares of stock.
Which service-quality dimension refers to the knowledge and courtesy of employees?
A) responsiveness B) empathy C) reliability D) tangibles E) assurance
In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?
A) traditional B) prototyping C) RAD D) JAD E) object oriented development
Key escrow is a(n) ________.
A. protocol used to secure communication over the internet B. encryption algorithm that uses both public and private keys C. device that prevents unauthorized network access D. safety procedure that allows a trusted party to have a copy of the encryption key E. the creation of related public and private keys