When Web support sites are well-designed ____.
A. users will not use the telephone
B. the cost of telephone contacts will rise
C. the cost of telephone contacts will decline
D. the cost of telephone contacts will stay the same
Answer: B
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The coefficient of variation indicates how large the standard deviation is relative to the?
A. ?mean. B. ?median. C. ?range. D. ?variance.
Which of the following is a key point when providing sources for recommendations?
A) The indirect approach for requests should be used. B) Avoid stating why the recommendation is required. C) Always ask permission before using someone as a reference. D) Always offer to pay the person for their time in writing the reference. E) Avoid pressuring the receiver by mentioning a deadline.
If a woman is informed of her husband being run over by a bus the previous night, she can recover damages for negligent infliction of emotional distress
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. The terms “annual campaign,” “the annual-giving program” and “the annual fund” all mean the same thing. 2. A “cold list” includes names of people who are not part of an organization’s existing constituency. 3. CAN-SPAM is a law that relates to e-mail solicitations. 4. Most donors who make a first gift to an organization continue to give every year thereafter. 5. The effectiveness of challenge gifts has been supported by academic research.