Which of the following is NOT an example of a service business?
A. Department store
B. Hotel
C. Paper mill
D. Bank
E. Amusement park
Answer: C
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Which of the following types of differentiation relates to companies having better-trained personnel
who provide superior customer service? A) channel differentiation B) services differentiation C) employee differentiation D) image differentiation E) product differentiation
According to F. Leigh Branham, the most effective employment branding is word-of-mouth
Indicate whether the statement is true or false
Which of the following best describes the term "retained earnings" of a company?
A) The amount of total profits earned by a company since it began operations. B) The amount of claim that the owners have on the assets of the company. C) The future economic resources of a company. D) The accumulated net income of a company that has not been distributed to owners in the form of dividends.
Larry’s family of four has adjusted gross income of $100,000, placing it in the 25 percent marginal tax bracket, and medical expenses to date of $8,000. Barry’s family of four has adjusted gross income of $40,000, placing it in the 15 percent tax bracket, and medical expenses to date of $500. It is now December 1 and Larry and Barry are each considering having face lifts preformed by their plastic surgeons at a cost of $2,000. Medical expenses greater than 7.5 percent of adjusted gross income in one year are tax deductible. The after-tax cost to each of the surgery is
a. Larry, $1500; Barry, $1,700. b. Larry, $2,000; Barry $1,700. c. Larry, $1,500, Barry, $2,000. d. Larry, $2,000, Barry, $2,000.