Which of the following may be true for a company pursuing a strategy of unrelated diversification rather than a strategy of related diversification?
A. The company must achieve coordination between business units.
B. The company has narrow organizational competencies.
C. The company has superior strategic management and organizational design.
D. The company has no bureaucratic costs that arise from the number of businesses in its portfolio.
E. The company has no difficulty in keeping its corporate managers informed about the complexities of each business.
Answer: C
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In customer service, pet peeves or hot buttons are behaviors such as ________.
A. demonstrating knowledge or authority B. exhibiting a professional appearance C. putting someone's call on hold without permission D. answering the telephone promptly
A metropolitan statistical area (MSA) is a core urban area containing a population of more than 50,000 inhabitants.
Answer the following statement true (T) or false (F)
Among the known structural forms of organization, which is non-existent?
A. a multidivisional structure where each division of the firm is an independent profit center B. a matrix structure where there are two or more divisions organized to enhance cross-communication C. a functional structure where function is a major step in the firm's value chain D. a network structure where independent organizations are involved in a common undertaking E. a simple structure where all major decisions and oversight are a duty of the central executive
A company had a beginning balance in retained earnings of $420,000. It had net income of $60,000 and paid out cash dividends of $65,000 in the current period. The ending balance in retained earnings equals:
A. $415,000. B. $485,000. C. $360,000. D. $545,000. E. $425,000.