This question contains two parts; be sure to answer both. First, describe the 360-degree feedback appraisal technique. Second, assume you work as a senior auto mechanic at a national chain called CarCo. At CarCo, customers can drive in without an appointment and have their cars' problems diagnosed and fixed on the spot for a reasonable price. List four to six possible people who might offer valuable feedback as part of a 360-degree evaluation of you.

What will be an ideal response?


In a 360-degree assessment, an employee chooses 6 to 12 people (boss, coworkers, subordinates, clients) who fill out anonymous forms about his or her performance; the results are tabulated by computer. The employee goes over the results with the manager, and they develop a long-term plan for performance improvement.

As a senior auto mechanic at CarCo, you might choose the following people to take part in your assessment: your fellow senior mechanics, your direct manager, the person who manages the store, customers whose cars you have serviced, the receptionist/call taker, and junior mechanics who are still learning the skills involved in being a mechanic.

Business

You might also like to view...

Precautionary savings is

A. forced savings, which occurs when the government implicitly saves for people through the Social Security system. B. additional savings people make in order to profit from the high returns to the stock market. C. savings made by the poor. D. the extra amount of savings a household maintains because of uncertainty about its future income.

Business

Describe the three lines of power in organizations and provide examples.

What will be an ideal response?

Business

Merati Corporation has two manufacturing departments--Forming and Assembly. The company used the following data at the beginning of the year to calculate predetermined overhead rates:  FormingAssemblyTotalEstimated total machine-hours (MHs) 5,000 5,000 10,000Estimated total fixed manufacturing overhead cost$28,000$10,500$38,500Estimated variable manufacturing overhead cost per MH$1.80$2.60   During the most recent month, the company started and completed two jobs--Job B and Job L. There were no beginning inventories. Data concerning those two jobs follow:  Job AJob LForming machine-hours 3,400 1,600Assembly machine-hours 2,000 3,000Assume that the company uses departmental predetermined overhead rates with machine-hours as the allocation base in both departments. The

departmental predetermined overhead rate in the Assembly Department is closest to: A. $2.60 B. $4.70 C. $2.10 D. $6.05

Business

George would like to start his own lawn maintenance business but is not quite sure where to begin or what to do to start a business. He has come to you for advice. What would you recommend for him to do?

A. First, determine what you want, why you want to do it, and write it down. B. Focus on one task at a time then bounce between these tasks to accomplish them all. C. Structure your time and do all of the mundane unimportant things first so they don't hang over your head all day. D. Don't leave your desk until the job is done. If you take breaks, you may forget what you were doing and have to start over.

Business