A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between customers' expectations and management perceptions
B) the gap between management's perception and service quality specifications
C) the gap between service quality specifications and service delivery
D) the gap between service delivery and external communications
D
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On the statement of cash flows, the ______________________________ section involves the purchase and sale of products and services
Fill in the blank(s) with correct word
The learning and growth perspective of the balanced scorecard focuses on using an organization's intellectual capital to adapt to or influence customer needs and expectations
Indicate whether the statement is true or false
Customer participation refers to the actions and resources supplied by customers during the service production and/or delivery process, including all but emotional inputs
Indicate whether the statement is true or false
A ___________ budget prepared for only one level of sales volume.
A. Static B. Flexible C. Volume D. Production activity