To terminate an insurance policy by failing to make the required premium payments is known as forfeiting.?
Answer the following statement true (T) or false (F)
False
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The zone of tolerance for a service is the perceived economic benefits in relationship to the economic costs
Indicate whether the statement is true or false
When a person hears negative feedback, and he does not immediately react in a hostile way, he is ______.
a. showing that he is a passive person b. showing respect toward the person who is providing the feedback c. likely to forget the feedback quickly d. probably ignoring the feedback
The internal processes at Southwest Airlines are highly efficient, giving it a competitive advantage over other airlines. Southwest has a very efficient maintenance process and also has a very simple process of booking passengers. Because of these efficiencies, the company is able to offer customers an appealing mileage-driven pricing structure while also increasing the airline's profit margin. In this scenario, Southwest's competitive advantage is based on ________.
A. value ratio B. price perception C. cost leadership D. quality E. service
Usuryx Co charges interest on all credit. On its credit application form the term is stated as "interest on unpaid balance over 30 days at 1% per month." Slident Co has an amount owning beyond the 30 days period
Which of the following statements is TRUE? A) Slident will have to pay interest at the rate of 1% per month. B) Slident will have to pay interest at the rate of 5% per annum. C) Slident will not have to pay any interest because the term violates the Interest Act. D) Slident will have to pay interest at 12% per annum. E) Slident will have to pay interest at 12% annually but not any administration costs.