Describe Brett et al.’s four recommendations for leading multicultural teams in a challenging circumstance as a future human services’ leader?
What will be an ideal response?
1. Learning to coexist (acculturation) with the cultural differences.
2. Restructure the team—either making a large group a smaller group or hiring a temporary team leader who is neutral. There will need to be a process to return the group to its normal size or to report to its previous leader.
3. Intervene by arbitrating a discussion about expectations and norms for the work team.
4. A strategy of last resort would be to leave the team, this is more common in permanent teams that for temporary teams.
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Answer the following statement true (T) or false (F)
Types of surveillance include all of the following except:
a. stationary. b. tailing. c. electronic. d. All of the choices are types of surveillance. e. None of the choices are types of surveillance.
The Occupational Safety and Health Administration (OSHA) may cite employers under all of the following violations EXCEPT
A. willful violations. B. serious violations. C. other-than-serious violations. D. minor violations.
A reading service for the visually impaired requires each reader applicant to prepare and submit a one-hour interview tape of material chosen by the service to determine whether the reader has pleasing vocal characteristics and is accent-free so that it is not necessary to use the same reader every time. The reading service is trying to limit problems associated with the service characteristic of:
A. tangibility B. credence quality C. heterogeneity D. simultaneous production and consumption E. flexibility