Complete: 
divided by 
What will be an ideal response?
27
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CRM programs facilitate communication from a company to its customers and from customers to the company
Indicate whether the statement is true or false
During its first year of operations, a company granted employees vacation privileges estimated at a cost of $60,000 . The vacations are expected to be taken in the next year. What is the total cost of vacation pay to be recognized in the first year?
a. Need more information. b. $0 c. $60,000 d. $30,000
News clippings are the best measure of which one of the following?
A. Number of messages placed in the media B. Number of messages read by members of the target public C. Advertising value equivalents D. Amount of attitude change in members of the target public E. Number of messages to which target public was exposed
Which of the following often go for extended periods in the field with little supervision?
A. Professional employees B. Supervisors C. Sales staff D. Top management