Ensuring that customers can depend on receiving a good or service within a stated lead time and that there will be no problems with the order is the notion behind the customer service objective referred to as ________.
Fill in the blank(s) with the appropriate word(s).
reliability
Reliability is the company's ability to ensure that customers will receive a good or service within a stated lead time and that there will be no problems with the order.
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Which of the following are examples of internal publics of a company?
A) newspapers, magazines, television stations, blogs, and other Internet media B) governmental departments and agencies that regulate businesses C) neighborhood residents and community organizations D) the managers, board of directors, and workers of the company E) the general public that is directly affected by the company
Which of the following examples illustrates a niche strategy?
a. Libra, a motor company, uses new production techniques to achieve economies of scale. b. Alpha Electronics has decided to dissolve one of its strategic business units. c. Venus Inc. has decided to target customers in Asia. d. Relish, a confectionery store, sells its products only in one city.
Which of the following is not true of affirmative action (positive discrimination)?
a. Ensures a person gets the job before anyone else because they are from a minority group b. Seeks to reverse the consequences of years of discrimination based on a person’s sex, race, religion, etc. c. Ensures that when a person from a minority group applies for a position, and possesses similar knowledge, skills, and education as an applicant from a non-minority group, the minority member gets the job d. Helps promote equity and diversity within organizations and society at large
Convenience products include staples, impulse products, and emergency products.
Answer the following statement true (T) or false (F)