The nurse manager evaluates the nurse?s performance as below average. Which strategy will facilitate improvement in this concern?
1. Document the behavior on the nurse?s performance evaluation.
2. Identify all steps needed to correct the problem in a detailed manner.
3. Meet with the nurse at regular intervals to reevaluate performance.
4. Give specific directions to the nurse on ways to improve performance.
3
Explanation: 1. Follow-up communication determines the outcome of the nurse manager?s instruction and
facilitates feedback to the receiver. Documenting the behavior is incorrect because
documentation does not necessarily mean the employee understands the steps needed to
improve performance. Identifying all steps is incorrect because clear, concise instructions
promote understanding. Giving specific directions to the nurse is incorrect because direction
giving is not, in itself, a method of effective communication.
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