The textbook described 7 important steps in creating an effective performance measurement system. List FOUR of those critical steps
Identify a the firm's strategic objectives
Develop an understanding of each functional area's set of requirements for achieving the strategic objectives.
Design and document performance measures for each functional area that adequately track each required capability.
Assure the compatibility and strategic focus of the performance measures to be used.
Implement the new performance monitoring system
Identify internal and external trends likely to affect firm and functional area performance over time.
Periodically re-evaluate the firm's performance measurement system as these trends and other environmental changes occur.
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Which statement is not correct? The VSAM structure
a. is used for very large files that need both direct access and batch processing. b. may use an overflow area for records. c. provides an exact physical address for each record. d. is appropriate for files that require few insertions or deletions.
Why might it be more effective to use deep acting instead of surface acting when engaging in emotional labor?
What will be an ideal response?
Consumer buying process is often impacted by individual's emotions.
Answer the following statement true (T) or false (F)
Which is the following is true concerning text messaging?
a. The Chinese language is especially well-suited to text-messaging. b. The Japanese commuters prefer phone conversations to texting. c. In the U.S., texting is most popular among people age 30 to 50. d. Southeast Asia has not yet acquired texting technology.