When Joan woke up this morning, she felt terrible. She had a headache, sore throat and upset stomach. She called her doctor's office, explained her condition to the receptionist and asked if she could make an appointment to see the doctor as soon as possible that day since she was going on vacation tomorrow. Joan desired expectation to see her doctor the same day she became sick resulted from a(n):
A. Personal need
B. Adequate service expectation
C. Personal service philosophy
D. Derived service expectation
E. Perceived service alternative
Answer: A
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A. Trainees should identify the positive and negative consequences of using their new skills. B. Trainees should practice monitoring their use of the new skills and behaviors. C. Trainees should employ their new skills and behaviors perfectly. D. Trainees should set goals for using skills and behaviors on the job. E. Trainees should set goals for using skills or behaviors on the job.
Which of the following is not an advantage of issuing long-term debt?
A) The stockholders do not relinquish any control. B) The interest is tax-deductible. C) The risk of becoming bankrupt is reduced. D) Increased earnings accrue to the stockholders.
The final step of the ACE process, evaluating, includes ________
A) drafting your message B) analyzing your audience C) selecting the best medium D) considering feedback E) determining your purpose
Which of the following statements regarding lean enterprises is true?
a. lean manufacturing refers to making only those items in demand by customers and making those items without waste. b. Learn enterprise put pressure on their entire value chain to minimize waste, maximize quality, eliminate actvities and add product cost but not value and shorten delivery lead time for products and services. c. lean enterprises emphasize an organizations ability to leverage technology and train employees. d. All of the above statements are true.