Local variables have ________ duration
a) local
b) global
c) automatic
d) static
Ans: (c)
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Arnos Engineering has a functional structure throughout the company but also has a second chain of command based on the part of the United States where one works. This organization has a ______ structure.
A. bifunctional B. hybrid C. network D. matrix E. team-based
Blizzard Entertainment, Inc., one of the owners of the World of Warcraft (WoW) computer game, is involved in a lawsuit with MDY Industries, LLC, the owner of Glider, a software program that plays WoW for its players while they are away from their keyboards. Blizzard asks the court to direct MDY to stop selling and distributing Glider. The court's opinion in the case is at MDY Industries, LLC v. Blizzard Entertainment, Inc., 616 F.Supp.2d 958 (D.Ariz. 2010). What is the name for the remedy that Blizzard is seeking? What type of remedy is it? What court decided this case? Specifically where can the court's opinion be found?
What will be an ideal response?
Calls to service reps that are completely resolved on the first call are referred to as
A. efficient calls. B. first-call resolutions (FCR). C. collaborations. D. accommodations.
Which initiative is associated with reactive security measures?
a. CSI b. C-TPAT c. CPM d. CSCMP