What is the standards gap and how can retailers effectively decrease this gap?
What will be an ideal response?
A standards gap refers to the difference between the retailer's knowledge of customers' perceptions and expectations and the service standards it sets. Service standards should be based on customers' perceptions rather than internal operations. To close the standards gap, retailers need to (1) commit their firms to providing high-quality service, (2) define the role of service providers, (3) set service goals, and (4) measure service performance.
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Which of these statements is true regarding spam e-mail?
a. Spam recipients are never random. b. All spam contains viruses designed to hack your computer. c. Spammers often steal sensitive passwords. d. Spammers buy your information from companies you have given your e-mail address to.
Your supervisor expresses concern for your well-being when he learns of the passing of your father. He is using ______.
A. directive behaviors B. achievement behaviors C. supportive behaviors D. participative behaviors
Answer the following statements true (T) or false (F)
1. The Hawthorne plant experiments indicated that worker performance was not influenced by the attention of supervisors. 2. Maslow’s hierarchy of needs shows human needs can move from higher to lower levels of need. 3. The Myers–Briggs indicator provides individuals with insights about their own preferences. 4. Generation Y individuals were influenced by the civil rights movement. 5. One way to effectively manage volunteers is to be aware of what motivates them.
The cash flows from operating activities section of an indirect method of cash flows begins with net income or loss.
Answer the following statement true (T) or false (F)