Define the meaning of "pathos."
Pathos is an appeal based on emotion.
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Define the two attributional tendencies that can distort one's interpretation of observed behavior—fundamental attribution bias and self-serving bias—and provide an example of each
What will be an ideal response?
Which may be a reason for a task to have a lower priority?
A. The deadline is today. B. The task has been assigned by a co-worker rather than a customer. C. Failure to complete this task will cause someone else to miss a critical deadline. D. Somebody else is already handling this task.
Constructing messages saying no to emotionally involved receivers is a challenging communication task. Which of the following is the best advice for this task?
A) Use the refusal-before-reason pattern to present the information artfully. B) Place blame where blame is due, including on the customer if he or she is responsible. C) Avoid offering resale information because it may weaken customer confidence. D) Use neutral, objective language to explain the reason the claim is refused.
Comparing yourself to others can only have a negative influence on your self-concept.
Answer the following statement true (T) or false (F)