Which of the following is important when evaluating long-term investments?
A) Investments must earn a reasonable rate of return
B) Employees are able to determine and propose capital equipment for their divisions or departments
C) Proposals should match long term goals.
D) All of the above.
D
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Answer the following statements true (T) or false (F)
1. Fillers such as “umm” and “like” are considered nonverbal communication 2. Regulative rules define what communication means by prompting us to count certain kinds of communication. 3. Space, environment, and touch are all nonverbal codes of communication. 4. Oculesics is the study of eye behavior. 5. Facial behavior is considered the most powerful form of nonverbal communication.
Profit rate tends to decrease over the life of the retained customer due to increased purchases, referrals, price premiums, and increased operating costs to service
Indicate whether the statement is true or false
The perishability of services prevents the storage and shifting of services from low to high demand periods
Indicate whether the statement is true or false
A study examined politically skilled leaders. It found that
a. subordinates resented these leaders because they spent all of their time trying to get promoted instead of helping their subordinates b. although politically skilled leaders were promoted faster, they had no influence on team productivity c. politically skillful leaders helped their work teams be more effective and even increased the team members’ feelings of empowerment d. both “a” and “b”