Describe a service guarantee offered in the chapter that instills confidence and one that does not
What will be an ideal response?
The Bugs Burger Bug Killer Guarantee represents a total service guarantee that is not limited to certain components of the service or qualified by situational factors. Their guarantee instills consumer confidence by agreeing not to charge the customer until all pests are eradicated, offering refunds on unsatisfactory work, covering incidental expenses from poor service, and coverage for any closing and fines caused by pest problems.
The U.S. Post Office exemplifies the opposite policy. Their policies are conditional. For example, express mail and military shipments are not covered under their guarantee. The guarantee attempts to limit the USPS's responsibility or obligation to the customer as much as possible.
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Which statement describes an approach that is most appropriate for training employees from cultures high in uncertainty avoidance?
A. Trainers emphasize trainees' relationships with one another. B. Trainers allow trainees to determine the pace of the programs. C. Trainers provide a formal instructional environment. D. Trainers are flexible and open to schedule and activity changes. E. Trainers adopt an impromptu style of instruction.
The number of Americans aged 65 or older has decreased since 2000
Indicate whether the statement is true or false
Philosopher, ______, held his theory which fell under the deontological ethics because of its approach with moral reasoning.
Fill in the blank(s) with the appropriate word(s).
Licensing refers to a contractual agreement in which the licensor grants access to its patents, trade secrets, or technology for a fee paid by the licensee.
Answer the following statement true (T) or false (F)