The introduction usually takes approximately what percentage of the time during a speech?
a. 5
b. 25
c. 10
d. 40
c. 10
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In a binomial experiment consisting of five trials, the number of different values that x (the number of successes) can assume is
A. 2. B. 5. C. 6. D. 10.
Which element below is not one of the types of heuristics mentioned in the textbook?
A. availability B. projection C. representativeness D. anchoring and adjustment
What is the main way in which new technologies do not create greater value to service organizations?
a. Employees don’t want to have to learn new ways of doing things. b. The human contact aspect of the service experience can be lost. c. They can create confusion for guests. d. The time it takes to install and implement new technologies.
Answer the following statements true (T) or false (F)
The normative nature of the decision-model approach has led to criticism that this method is non-scientific.