When a customer calls your organization to complain instead of directly visiting, you can assume that the customer expects:
A. courtesy from you.
B. you not to provide a speedy response.
C. you to keep a commitment.
D. you to listen but not act.
C
When a customer calls your organization to complain instead of directly visiting, it is
understood that the customer expects you to keep a commitment. When you make a
commitment to a customer, make sure that you keep it. If you promised to replace a defective
product, do so as soon as possible. Broken commitments foster distrust.
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