______ cultures focus on supporting employees’ strengths, increasing morale, and providing rewards for good work.
What will be an ideal response?
Positive organizational
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Which of the following is the first step that an organization should take in creating or redefining its service environment?
A. Conducting an inspection of its systems and practices B. Reviewing the manner in which external customer needs are addressed C. Empowering its employees to better serve customers D. Making sure it knows who its customers really are
In the 3-Stage Approach for Generating Organizational Change, when a leader takes steps to make sure that the new behaviors and processes are firmly embedded into the organization, this is known as ______.
a. unfreezing b. changing c. removing obstacles d. refreezing
A(n) _______ greets callers when all service desk analysts are busy and can provide valuable information when customers are asked to wait on hold.
Fill in the blank(s) with the appropriate word(s).
Which of the following would come under the purview of the Medicinal Device Amendment to the FDCA?
A) a new oral medication for depression B) a new range of cosmetics to reduce signs of aging C) a new and compact heart pacemaker D) a revolutionary drug therapy for cancer