The negotiations are stalled until Karyn's team discovers that the buyers are concerned about the costs of training laboratory employees to use the new microscope. What response would most likely move the negotiations forward?
A) The sales team offers to demonstrate the microscope to the lab supervisors.
B) The sales team provides testimonials on the efficacy of the microscope.
C) The sales team ignores the concern and offers expedited delivery instead.
D) The sales team offers discounted training from the firm's implementation team.
E) The sales team assures the buyers that the microscope is easy to use.
D
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What will be an ideal response?
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