In the context of customer relationship management,__________assists with tasks such as tracking customer interactions and analyzing sales forecasts
A) salesforce automation
B) eCRM
C) survey management
D) automated customer service
A
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Mountain Gear has been using the same machines to make its name brand clothing for the last five years. A cost efficiency consultant has suggested that production costs may be reduced by purchasing more technologically advanced machinery. The old machines cost the company $100,000. The old machines presently have a book value of $60,000 and a market value of $6,000. They are expected to have a five-year remaining life and zero salvage value. The new machines would cost the company $50,000 and have operating expenses of $9,000 a year. The new machines are expected to have a five-year useful life and no salvage value. The operating expenses associated with the old machines are $15,000 a year. The new machines are expected to increase quality, justifying a price increase, and thereby
increasing sales revenue by $5,000 a year. Select the true statement. A. The company will be $20,000 better off over the 5-year period if it keeps the old equipment. B. The company will be $11,000 better off over the 5-year period if it replaces the old equipment. C. The company will be $12,000 better off over the 5-year period if it replaces the old equipment. D. The company will be $6,000 better off over the 5-year period if it replaces the old equipment.
Harrah’s Entertainment’s rewarding of customers based on money spent (wagered) is an example of a __________.
What will be an ideal response?
The flow of information from customers to a firm is referred to as what type of information flow?
a. Environmental b. Internal c. Corporate d. External
Many people who bought X-Game gaming systems over the holidays have complained that the systems they purchased were defective. In a sample of 1200 units sold, 18 units were defective. a.Determine a 95% confidence interval for the percentage of defective systems in the population.b.If 1.5 million X-Game gaming systems were sold over the holidays, determine an interval for the number of defectives in sales.
What will be an ideal response?